Resolved -
The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward.
Update -
We are continuing to investigate this issue.
Oct 20, 18:17 UTC
Investigating -
The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible.
We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links:
