Monitoring - Salesforce is currently experiencing a platform-wide service disruption affecting core services across all regions (Salesforce incident 20004433, ongoing since 7:50 AM UTC on September 16). Blackthorn Events, Payments, and Messaging run on and connect to the Salesforce platform, so some Blackthorn functionality may be unavailable or degraded while this disruption continues — including loading event registration and payment pages and authenticating to Salesforce orgs. Sessions and pages that were already loaded may continue to work normally.
This is an upstream Salesforce platform incident, not a defect or outage in the Blackthorn applications. No changes to your Blackthorn configuration are required, and no action is needed on your side to resolve it. Our hosted services remain operational and will return to normal as Salesforce restores service.
Salesforce has identified the cause as an internal login service consuming platform resources and is validating a fix before rolling it out across affected instances.
We are monitoring the incident and will post updates here as the situation changes.
Impact began: 7:50 AM UTC, September 16, 2026 (ongoing)
Affected: Salesforce instances across all regions. Confirm whether your instance is impacted at status.salesforce.com/incidents/20004433.
Sep 16, 2026 - 11:02 UTC
This is an upstream Salesforce platform incident, not a defect or outage in the Blackthorn applications. No changes to your Blackthorn configuration are required, and no action is needed on your side to resolve it. Our hosted services remain operational and will return to normal as Salesforce restores service.
Salesforce has identified the cause as an internal login service consuming platform resources and is validating a fix before rolling it out across affected instances.
We are monitoring the incident and will post updates here as the situation changes.
Impact began: 7:50 AM UTC, September 16, 2026 (ongoing)
Affected: Salesforce instances across all regions. Confirm whether your instance is impacted at status.salesforce.com/incidents/20004433.
Sep 16, 2026 - 11:02 UTC
Blackthorn Events
Degraded Performance
Blackthorn Payments
Degraded Performance
Blackthorn PayLink
Operational
Blackthorn DocumentLink
Operational
Blackthorn Compliance
Operational
Blackthorn Messaging
Degraded Performance
Smart Scheduler
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.