All Systems Operational

Uptime over the past 90 days. View historical uptime.
Blackthorn Events Operational
Blackthorn Payments Operational
Blackthorn PayLink Operational
Blackthorn DocumentLink Operational
Blackthorn Compliance Operational
Blackthorn Messaging Operational
Smart Scheduler Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2026

Degraded service due to a Salesforce platform disruption
Resolved - Salesforce has declared the platform disruption resolved, reporting that instance stability and performance have returned to expected levels. Blackthorn services that depend on the Salesforce platform — event registration and payment pages, and authentication to Salesforce orgs — are operating normally again. If you see any lingering errors, a browser refresh or fresh login should clear them.

Salesforce is conducting a full investigation into the trigger and root cause and will publish preventive actions. Thank you for your patience during the disruption.
Sep 17, 10:45 UTC
Monitoring - Salesforce is currently experiencing a platform-wide service disruption affecting core services across all regions (Salesforce incident 20004433, ongoing since 7:50 AM UTC on September 16). Blackthorn Events, Payments, and Messaging run on and connect to the Salesforce platform, so some Blackthorn functionality may be unavailable or degraded while this disruption continues — including loading event registration and payment pages and authenticating to Salesforce orgs. Sessions and pages that were already loaded may continue to work normally.

This is an upstream Salesforce platform incident, not a defect or outage in the Blackthorn applications. No changes to your Blackthorn configuration are required, and no action is needed on your side to resolve it. Our hosted services remain operational and will return to normal as Salesforce restores service.

Salesforce has identified the cause as an internal login service consuming platform resources and is validating a fix before rolling it out across affected instances.
We are monitoring the incident and will post updates here as the situation changes.

Impact began: 7:50 AM UTC, September 16, 2026 (ongoing)
Affected: Salesforce instances across all regions. Confirm whether your instance is impacted at status.salesforce.com/incidents/20004433.
Sep 16, 11:02 UTC

Sep 16, 2026

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

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