Update -
We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.
Jun 30, 18:30 UTC
Investigating -
Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated.
Resolved -
RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below.
Root Cause: The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers.
Resolution: Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded.
Investigating -
We're aware of an issue with Smart Scheduler that began around 9:30am ET today, June 25.
The following are currently being affected: - Scheduled emails are not being sent - New emails cannot be created - SMS messages are not being sent - Push notifications are not being sent
*Please note: Anything scheduled via Smart Scheduler as of this morning at 9:30am ET has not been sent.
Our team is actively investigating this issue. We'll update this page as soon as we have more information or a resolution. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request
Jun 25, 18:54 UTC
