Smart Scheduler Issue

Incident Report for Blackthorn

Resolved

RESOLVED
*A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below.

Root Cause:
The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers.

Resolution:
Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded.

How to Upgrade:
To restore full functionality, please install the updated Base package using the link below. Once installed, open Smart Scheduler and click Authorize to reconnect.
- Production: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ
- Sandbox: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ

Recommended Upgrade Steps:
1. Upgrade your sandbox first
2. Test Smart Scheduler in sandbox
3. Upgrade your production org

Once installed, open Smart Scheduler and click Authorize to reconnect.

Questions? Submit a support case: https://community.blackthorn.io/s/support-request

Posted Jun 25, 2026 - 22:51 UTC

Investigating

We're aware of an issue with Smart Scheduler that began around 9:30am ET today, June 25.

The following are currently being affected:
- Scheduled emails are not being sent
- New emails cannot be created
- SMS messages are not being sent
- Push notifications are not being sent

*Please note: Anything scheduled via Smart Scheduler as of this morning at 9:30am ET has not been sent.

Our team is actively investigating this issue. We'll update this page as soon as we have more information or a resolution.
If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

Posted Jun 25, 2026 - 18:54 UTC

This incident affected: Blackthorn Messaging and Smart Scheduler.