Hello Blackthorn Customers - We would like to apologize for the recent caching issue, which was identified and resolved last Friday. We understand for many of you this may have had a significant business impact if you were attempting to update in-flight events with heavy traffic, or needed to delay a new event launch.

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Our platform experienced degraded performance due to a spike in cache invalidation requests. We believe this issue of an inability to update events began on Friday afternoon and was resolved after approximately two hours and thirty-five minutes. Event pages or registrations did not go down, only the ability to update Event pages.

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To address this moving forward, we will update our incident resolution steps and work to improve our monitoring and auto-scaling automation. If you run into any issues or questions going forward, please reach out to our support team here: https://community.blackthorn.io/s/support

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Sincerely,

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The Blackthorn Team